FAQ
Frequently Asked Questions
Where do you Ship your products From?
Most of our products are made and shipped from the USA, however, we also have some that are made and shipped from the UK. If you have a question about a specific product, please get in touch via Live Chat or email and we'll be happy to help.
How Long will it Take to Dispatch my Order?
Our non-personalized products leave our warehouse on the day that we receive your order. As always, reach out to us if you have any questions.
How can I Track my Package?
Most of our products are sent via a tracked service. You should receive your tracking number by email.
If you can't locate your tracking number, please get in touch via Live Chat or email and we'll be happy to help you.
Can I cancel my Order?
We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it’s been made isn’t always possible.
However, we always want to help so please drop us an email (with your order number) to skinsation92@gmail.com , or talk to us via Live Chat below, and we’ll try our best to get your order cancelled for you.
If we’re lucky enough to cancel in time, we’ll process your refund right away.
There's something Missing from my Order?!
If you ordered more than one product, it’s very likely that they will arrive separately as our products are made in different places.
You should receive tracking for each parcel as they are dispatched, so please check the tracking on your missing item.
If you’re still unsure about the whereabouts of your missing item, shoot us an email or contact us via Live Chat
I Received a Faulty Item!
Uh oh, sorry about that.
We’re happy to arrange a refund or replacement for you. Please contact us within 30 days of receipt of the item and we’ll get that sorted for you.
Email us at skinsation92@gmail.com or hit us up on Live Chat below.
What is your Return and Refunds Policy?
Faulty (sorry) or unwanted products can be returned within 30 days after delivery for a refund or replacement.
Please ensure that your product is returned to us in its original packaging where possible.
We can’t accept unwanted products after 30 days.
Get in touch
skinsation92@gmail.com
General shipping information:
Public Holidays
Shipping days do not include public holidays.